Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
The security of your personal information is very important to MAXTRADE LLC and coolster.com and we do respect it. Your personal information collected on this site by MAXTRADE LLC and coolster.com will never sell, rent or share to any third parties under any circumstances. Across our business, around the world, we will only collect, store and use your personal information for defined purposes and to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. All information collected and kept will remain confidential.
Placing Order Information we may request includes your name, e-mail address, phone number, shipping & billing address, credit card details, customer preference information as well as other similar personal information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order or credit card transaction, this contact information may be used to contact the buyer or to get approval from the merchant bank. IP Address When you visit a particular page on the site, our servers log your Internet Protocol (IP) address and the address of a referring web site, if any. IP addresses are not linked to personally identifiable information. We collect this information to enhance the quality of your experience during your visit to this site and gather broad demographic information for aggregate use. We will not sell or rent this information to any third parties. Sharing We outsource our shipment and credit card processing to a third party shipping companies and a credit card processing company to bill buyers for goods and services. These companies do not retain share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Customized Experience When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience. You can choose to browse on our site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience. Our use of this technology does not mean that we automatically know any information about you. We have no desire or intent to infringe on your privacy while browsing our site.
Data Security We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Your information is protected both online and off-line.
Product Ratings and Reviews MAXTRADE LLC and coolster.com provide a product-rating feature that allows customers to rate the quality of the product. Our review system also allows customers to leave written comments to further elaborate their experiences with the product. All ratings and review comments are pre- screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain. All posted rating information and review comments are viewable to all customers browsing our site.
Opt-out: Periodically, we may send you newsletter about our various products and services, or other products and services we feel may be of interest to you. Only coolster.com will send you these direct mailings. If you do not want to be included on our newsletter mailing list, simply un-check any communications subscription at the time of completing your online order. All communications are sent via email and come with remove link feature should you decide to cancel the subscription.
- Shipping & Delivery
RETURN POLICY FOR ONLINE PARTS ONLY
This policy is for customers who are buying parts online only and it does not apply to the MAXTRADE LLC'S WARRANTY POLICY FOR ON AND OFF ROAD MOTORCYCLES, ATVS, SUV AND GO-KARTS.
Shipping and Delivery:
Normally your order will be leaving from our warehouse within 2 to 3 business days with confirmation of your payment. However, all customers agree not to hold MAXTRADE / COOLSTER.COM liable for any delay of shipments and hold MAXTRADE / COOLSTER.COM harmless in any legal, liability and consequential disputes cases.
Refund, Returns and Cancellation Policies:
All Sales Are Final. If you are not satisfied with your order, please contact customer service at firstname.lastname@example.org
All Engines will come with 1 month warranty.
If you have any questions, our professional & friendly customer service staff will stand by to assist you.
OUR CONTACT INFORMATION:
9436 Rush St.
South El Monte, CA 91730
Our Company Phone and Fax Number:
Phone: (626) 228-0251 Fax: (626) 228-0253
Office Hours: Monday-Friday 8:30 AM~5:00 PM Pacific time
- Return Policy
RETURN POLICY FOR DEALERS (ATV, DIRT BIKE, GO KART)
MAXTRADE LLC'S WARRANTY POLICY
FOR ON AND OFF ROAD MOTORCYCLES, ATVS, SUV AND GO-KARTS
This Warranty is limited to cover any defective parts of original purchaser of MAXTRADE LLC
(here refer as MAXTRADE) for 90 days from the date of MAXTRADE's sales invoice and does
not cover common wear items such as blades, belts, tines, tires etc. MAXTRADE reserves the
right to inspect any equipment or parts, which are claimed to have been defective in material
This Warranty does not apply to any part or product which in MAXTRADE's judgment shall
have been misused or damaged by accident or lack of normal maintenance or care, or used
as rental or racing or rider abuse or altered in a way which adversely affects its performance
or reliability, or which has been used for a purpose for which the product is not designed.
Misuse also specifically includes failure to properly maintain oil levels, grease points and drive
line shafts. MAXTRADE reserves the right to make changes in materials or design of the
product at any time without notice.
This Warranty shall not be interpreted to render MAXTRADE liable for damages of any kind,
direct, consequential, or contingent to property. Furthermore, MAXTRADE shall not be liable
for damages resulting from any cause beyond its reasonable control. This Warranty does not
extend to loss of any expense or loss for labor, towing, shipping charges incurred, supplies,
and rental machinery or for any other reason.
MAXTRADE does not reimburse any labor cost. However MAXTRADE does provide free labor
on defective motors and installation of defective parts that are still under their specified warranty
period in its own facility.
The following items are not covered:
Blades tires, tines rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots,
oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, any part
made from rubber, belts, brake linings and/or pads, batteries, sprockets, external springs, clips,
nuts, bolts and fasteners.
Engine case will be covered only if damage caused by internal mechanical failure lubricated components.
Warranty claim procedure:
1)Customer needs to fill out the RMA form.
Form on line: www.coolster.com/rma-information.html
2)Call for a RMA Number (626)-228-0251 RMA Department
3)Ship the defective parts with the copy of your original invoices and the RMA form you filled out.
MAXTRADE LLC. (RMA Department)
9436 RUSH ST
SOUTH EL MONTE, CA 91733
5)After receiving the parts, MAXTRADE will do an inspection and other necessary steps to repair, rebuild
or replace warranty part and send them back to customer.
WHY WE NEED YOU TO SEND PARTS BACK?
•We need to verify your replacement part is the correct one to send to you.
•We require the part back so we may monitor defective parts and notify the correct manufacturer of
potential future problems or recalls.
•We need to verify that your part is in fact defective. Many times we receive parts that are not defective at all.
SHIPPING AND HANDLING CHARGES: (S&H CARGES)
Within in warranty period customer pays S&H charge to MAXTRADE facility and MAXTRADE will pay
return shipping to customer unless it is determined the part was abused, misused or damaged in any way
other than a manufacturers defect. Customer needs to pay for part(s) and S&H both ways for out of warranty parts.
All Sales Policy: All sales are final. No return, no exchange, No refund for any reason.
Changes, Errors & Inaccuracies: www.coolster.com reserves the right to update or modify these Terms & Conditions
at any time without prior notice. Improvements to products may result in unannounced small changes to specifications
and external appearance. We strive to list and advertise all text and product information as accurate as possible.
However, unforeseen typographical errors, picture errors and inaccurate information on this website may occur. We
reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time
without prior notice, including order that have already been submitted. If such errors occur, we apologize for any
inconvenience. Binding Agreement: These Terms and Conditions, together with all Exhibits to these Terms and
Conditions form a binding agreement (the 'Agreement') between the buyer and Maxtrade LLC.